Returns & Exchanges
At Family Shoe Centre, we want every step you take to be comfortable, which is why we offer a hassle-free 30-day return policy for all unworn footwear in its original packaging. Whether the fit isn't right or you've changed your mind, we are committed to ensuring your family finds the perfect pair.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn shoes back in their original branded box and secure them inside a shipping mailer to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any old labels are covered.
Drop Off and Refund
Hand your package to the designated courier; once our warehouse inspects the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing